Terms and Conditions - Man With a Van Claphamcommon

Welcome to Man With a Van Claphamcommon. These Terms and Conditions govern your use of our services. By booking our services, you agree to comply with and be bound by these terms.

1. Definitions

Service Provider: Refers to Man With a Van Claphamcommon.
Client: The individual or entity booking our van services.
Services: Includes transportation, packing, unpacking, and any additional services agreed upon.

2. Services Provided

We offer a range of moving services, including but not limited to:

Local and long-distance transportation.
Packing and unpacking of items.
Loading and unloading of goods.
Provision of packing materials upon request.

3. Booking Process

To book our services, Clients must:

Provide accurate information regarding the date, time, and nature of the move.
Confirm availability by receiving a booking confirmation.
Ensure all items to be moved are accessible on the scheduled date.

3.1 Reservation Confirmation

Upon booking, a confirmation will be sent to the Client detailing the service specifics. It is the Client's responsibility to verify the accuracy of this information.

4. Payment Terms

All payments must be made as per the agreed schedule:

An initial deposit may be required at the time of booking.
The remaining balance is due upon completion of the service.
Acceptable payment methods include cash, credit/debit cards, and bank transfers.

4.1 Late Payments

Failure to make payments on time may result in the suspension or cancellation of services. Additional fees may apply for late payments.

5. Cancellation and Refunds

Clients may cancel their booking subject to the following conditions:

Cancellations made at least 48 hours before the scheduled service will receive a full refund of the deposit.
Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
No refunds will be provided for cancellations made on the day of the service.

5.1 Rescheduling

Clients may reschedule their services provided there is availability. Rescheduling requests must be made at least 24 hours in advance.

6. Liability

While we take utmost care in handling your belongings, the following terms apply:

We are liable for any damage caused by our negligence up to a certain limit.
Clients are responsible for declaring the value of high-value items prior to the move.
We are not liable for delays caused by unforeseen circumstances such as traffic or extreme weather conditions.

6.1 Insurance

We offer insurance options to cover potential damages during the move. Clients can opt-in for additional coverage at the time of booking.

7. Client Responsibilities

Clients are expected to:

Ensure all items are properly packed unless packing services are requested.
Provide clear access to both pickup and delivery locations.
Inform us of any special requirements or fragile items prior to the move.

7.1 Prohibited Items

The following items are strictly prohibited and will not be transported:

Hazardous materials such as chemicals and explosives.
Perishable goods like food items.
Valuable items including cash, jewelry, and collectibles unless insured.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in this region.

9. Changes to Terms

Man With a Van Claphamcommon reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or through our website.

9.1 Acceptance of Changes

Continued use of our services after changes have been made constitutes acceptance of the new Terms and Conditions.

10. Termination

We reserve the right to terminate services with immediate effect under the following circumstances:

Non-payment of dues.
Violation of our Terms and Conditions.
Engagement in unlawful activities during the provision of services.

10.1 Effect of Termination

Upon termination, any outstanding payments become immediately due, and any prepaid amounts may be forfeited.

11. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the booking process will be used solely for service provision and will not be shared with third parties without your consent.

11.1 Data Security

We implement appropriate security measures to safeguard your data against unauthorized access or disclosure.

12. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters, war, or other unforeseen incidents.

12.1 Notification

In the event of a force majeure, we will inform the Client as soon as practicable and discuss possible alternatives.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and Man With a Van Claphamcommon, superseding all prior agreements or understandings.

13.1 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Feedback and Complaints

We value your feedback. Any complaints or suggestions should be submitted in writing and will be addressed promptly.

14.1 Resolution Process

Complaints will be investigated, and a resolution will be provided within a reasonable timeframe.

15. Indemnification

Clients agree to indemnify and hold harmless Man With a Van Claphamcommon from any claims, damages, or expenses arising out of their use of our services.

15.1 Scope of Indemnity

This indemnity covers all liabilities, including legal fees, incurred by Man With a Van Claphamcommon due to the Client's actions.